Last updated & Approved November 30th, 2012

Fees

Course fees are noted with each course listing. Payment of the course fee is required before the first class session. In most courses, students are responsible for purchasing any particular materials necessary for the class. No registration is complete without the payment of all applicable fees or receipt of official authorization for payment from the registrant’s employer. Methods of payment include Paypal, recurring bank deposit, Skrill, Moneybookers, and others.

  • All refunds are to be made within 30 days after receiving notice in writing from the student or dismissal.
  • Course fee subsidies onto a monthly subscription plan.

Timeframe

  • Student drops the course before the course starts to date. Full refund (100%) of the amount paid reimbursed to the student.
  • Student drops after first class than 50% of the amount paid as reimbursed.
  • No refund credit if the student drop course in the middle of the month.
  • A 30 days notice required for subscription cancellation. A full monthly payment will be subject to charge if the cancellation request is not given 30 days advance.
  • The student needs a month off.  A request should be made one business week early to process our accounting. A 25$ of administration fee will be charged as a rescheduling cost, but we do not guarantee same teacher or schedule.

Makeup Classes

  • A student can request to make up the class if he/she is not able to to make a regular class on any given day. Please inform us, at least, a day early; we do not entertain same day request for a makeup class.
  • We do not offer more than three make classes in a given subscription month.
  • The student will not be eligible for any makeup class if the student misses his / her class as per given schedule. An official request requires for exceptional circumstances. (makeup classes expires within subscription month billing cycle).
  • We will not offer makeup classes for religious holidays such as EID-ul-Fitr and EID-ul-Adha or any other.

Trial

  • We offer up to 3 Free classes for a Trial having the 30-minute session each max. Free Trial offers to new customers Only.
  • We do not provide Free Trial for existing customer, or customer is changing enrolment or customer evolving teacher request. We charge Trial classes as regular classes for such clients.

Miscellaneous

  • We do not encourage gifts payment to our teachers, but one may request for such fees.
  • We do not offer any refund of Gift payments once dispatch from our accounting to the teacher.

How to Submit Refund Requests

All requests for refunds must be made in writing. Applications must include students and customers full name, course title.

Submit request via email to refund@alquranclasses.com

The date of the completed request and the start date of the course will determine refund.  Refunds may take 2-4 weeks after receiving the request for the refund.

Please call us at 1 (647) 933-2708 if you have any questions.

Refunds for Cancelled Courses

If we cancel our course, a full refund will be applied to the payment account that used for purchase.

How to Submit Course Cancellation Request

All requests for cancellation or course plan change must be in writing and must include students and full customers name, course title.

Submit the request via email to refund@alquranclasses.com or Customer can open the ticket at Support Ticket.

Please call us at 1 (647) 933-2708 if you have any questions.

Contact Us

If you want more clarification regarding our ‘Refund Policy, please feel free to contact us.