This position is located within the Operations of our organization, where you’ll be a key contributor to building a world-class customer service and technical support team. This role will focus on providing direct management of the team delivering exceptional quality customer support for AlQuranClasses customers.
Your responsibilities will include establishing and managing the procedures and processes for the day to day operations of the support organizations, including design and implementation of tools such as web-based customer self-service, case submission, knowledge base, FAQs and other CS related information. You will interface with every group within the company, as well as external customers.
Manage the day-to-day operations of the customer service and technical support organizations, including direct management of support personnel.
Plan, implement and support the CRM case management system.
Serve as the escalation point for critical customer service issues.
Enter, monitor and close support cases.
Prepare routine metrics and analytics on customer service activity.
Develop staffing plans based on activity.
Assist with the preparation and management of department budget.
Candidate must have UPS/Laptop and fast Internet connection.
Candidate must have excellent English speaking communication skills.
Candidates must have Good Knowledge in Field of IT.
Candidate must be looking for leadership role in long-term
Must know the Quran recitation and Tajweed rules.
If this describes you, please send your cover letter and resume as attachments to firstname.lastname@example.org.
We thank all applicants. However, only those under consideration will be contacted.
Compensation: Base Salary plus monthly bonus
Please, no phone calls about this job!